Internal
Compare sites, teams or periods once definitions have been aligned.
Benchmarking & analysis
Put your indicators in context.
We examine what you measure, how you measure it and what comparisons reveal for your decisions.
01 / Scope
Compare on a common basis
We first clarify the decision to support, the scope and how each indicator is calculated. Reference points are then selected according to data quality, industry, activity size, geography and the period observed.
02 / Comparison
Three levels of comparison
We select the appropriate level with you. We use an external reference only when its source, definitions and limitations can be explained.
External
Assess results against available third-party data that is sufficiently comparable.
Maturity
Review management practices when no reliable external figure supports a direct comparison.
What makes a comparison useful
- Definition and formula for each KPI
- Scope, activity and maturity level
- Size, geography and time period
- Source, quality and limitations of the data
03 / KPI
Types of indicators
Financial
Profitability, costs, revenue and value creation.
Operational
Quality, lead times, productivity and process efficiency.
Behavioral
Management practices, collaboration and adoption.
Leading & lagging
Early signals and observed outcomes, considered together.
Reading the gap
From benchmark to the next objective
Comparison reveals the gap to best practice. It then helps set an ambitious, achievable next step that fits your organization’s context.
Current performance
The starting point, measured with reliable, comparable indicators.
Next realistic objective
A target shaped by available levers, constraints and the pace of implementation.
Benchmark · best practice
A reference that shows longer-term potential.
Conceptual diagram: spacing between stages does not represent a measured gap.
04 / Method
Our method
Align
Build a shared view of current performance and ambitions for the short, medium and long term.
Analyze and compare
Use statistical analysis to identify internal opportunities, then compare results with organizations at a similar level of maturity when reliable data is available.
Set the direction
Define the right level of ambition for each horizon, prioritize the levers and build an implementation plan.
05 / Deliverables
Deliverables built around decisions
Consolidated PDF report
KPI definitions, data quality and limitations, observed gaps, possible causes and target options.
Strategic presentation
Decisions to make, priorities, proposed owners and implementation stages.
Readout workshop or Teams call
Discuss the gaps, validate the hypotheses and choose the next actions.
Fictional deliverable excerpt
How a measure informs a decision
For illustration only: the figures below do not come from any Gravixo engagement or database.
Page 1 / Measurement and comparison
KPI: cases completed within the agreed timeCases closed on time / all cases closed during the period
Current position72%
Proposed next objective82%
Illustrative reference90%
Page 2 / Analysis and decision
Gap to investigate: variation between teams and case rework. Before setting a target, check that the definition, scope and time period match.
Proposed decision: stabilize the current 72% level across teams, understand the causes of variation, then assess the potential of processes and teams to define an action plan toward 82%.
Illustrative scenario
Example engagement
An organization working across several countries wants to understand why its operational KPIs tell different stories across sites.
Challenge
Teams use different formulas and periods; a direct ranking would be misleading.
Work
Map definitions, check data, align a core set of measures and first compare sites on that basis.
Decision
Choose priority gaps, a staged target for each site and the levers to test with operations leaders.
Illustrative deliverables: KPI dictionary, comparability note, gap summary and prioritization workshop. No actual quantified outcome is claimed here.
Gravixo
Discuss a benchmark
Tell us about your challenge and the scope to examine.